info@tcbrl.com
74900 10001 | 74900 20003
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Escalation Matrix Flow

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Grievance Redressal Mechanism

Level 1
Lodge Complaint
Contact the Customer Care Executive or Brnach Manager.
(Customer Care No. 7490010001, Online Compliant Via Website)
↓
If not resolved / unsatisfied
Level 2
Principal Nodal Officer (PNO): 
pno@tcbrl.bank.in , sanjiv.v@tcbrl.bank.in
Highest Internal Escalation level.
Note: The PNO reviews the grievance before final rejection.
↓
If not resolved within 30 days total
Level 3 - External Recourse
RBI Integrated Ombudsman
Lodge a complaint online at cms.rbi.org.in or via email to crpc@rbi.org.in.
Register Online Complaint
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Sahakar Sarita , Panchnath Road,
Rajkot, Gujarat,- 360 001

74900 10001 | 74900 20003

info@tcbrl.com

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